Every international shipment — whether arriving by sea, air, or land — must pass through customs clearance before it can legally enter or exit a country. This process involves accurate documentation, precise commodity classification, correct duty assessment, and strict adherence to trade regulations that vary by country, commodity, and trade agreement.
A single error in this process — a wrong HS Code, an incomplete document, or a misunderstood regulation — can result in shipment holds, financial penalties, cargo seizure, or import privileges being revoked. The consequences extend far beyond a delayed delivery.
At PT Turangga Prima Logistik, our licensed customs brokerage team eliminates this risk entirely. We manage the full customs clearance process for all inbound and outbound shipments — handling every document, every classification, and every interaction with customs authorities on your behalf — so your cargo clears borders swiftly, correctly, and without disruption to your business.
Full management of the import customs declaration process — including PIB (Pemberitahuan Impor Barang) preparation and submission, duty calculation, tax payment coordination, and cargo release from port or airport of entry.
Complete handling of all export customs procedures — including PEB (Pemberitahuan Ekspor Barang) preparation, submission to customs authorities, and coordination with port or airport export terminals for timely cargo departure.
Precise Harmonized System (HS) Code classification for every commodity — ensuring the correct tariff heading is applied, the right duty rate is assessed, and all trade policy provisions (preferential rates, quotas, prohibitions) are correctly identified and applied.
Accurate calculation of all applicable import duties, VAT, income tax (PPh), and other levies — with strategic advisory on legitimate duty minimization opportunities through free trade agreements, bonded zone facilities, or fiscal incentive programs.
Preparation and review of all customs-required documents including Commercial Invoice, Packing List, Certificate of Origin, Bill of Lading or Airway Bill, Import/Export licenses, and any product-specific technical documents or certificates.
Direct communication and liaison with Directorate General of Customs and Excise (DJBC) officers — managing customs queries, responding to examination requests, coordinating physical inspections, and resolving any compliance issues that arise during clearance.
Rapid response to customs holds, detentions, and disputes — including preparation of supporting documentation, formal objection submissions, and direct negotiation with customs officials to secure the fastest possible cargo release.
Advisory and support for commodities requiring special import or export permits — including restricted goods licenses (LS), technical import approvals (SNI compliance), quarantine certificates, and other regulatory authorizations under Indonesian trade law.
We are a fully licensed customs brokerage firm operating under authorization from the Directorate General of Customs and Excise (DJBC). Our declarants hold valid customs broker licenses (PPJK) — giving you the legal assurance and professional accountability your shipments require.
Our team maintains active working relationships with customs officials across major Indonesian ports and airports — enabling faster query resolution, smoother physical examinations, and proactive management of any compliance issues that arise.
HS Code misclassification is the single biggest source of customs risk for importers. Our classification team applies a rigorous multi-check process to every commodity — verifying against the current BTKI tariff book, customs rulings, and prevailing trade policy before any declaration is filed.
Because we also manage freight forwarding, inland trucking, and warehousing, our customs clearance is fully integrated with your shipment's physical movement — eliminating the coordination gaps and delays that occur when customs and logistics are handled separately.
